G9k Privacy Policy —
Your Personal Data Protection

01 Introduction

G9k (referred to as "we", "the g9k platform", or "g9k.app") is fully committed to protecting the privacy and security of the personal information of every member who uses our platform. This Privacy Policy has been crafted to transparently explain how we collect, process, store, and protect your personal data.

This policy applies to all users of the g9k platform, including website visitors, registered members, and anyone who interacts with our services through the g9k website or mobile app. By using the g9k platform, you agree to the practices described in this Privacy Policy.

G9k fully complies with the Malaysia Personal Data Protection Act 2010 (PDPA), which governs how organisations collect and process individuals' personal data. We regard this compliance not merely as a legal obligation, but as a mark of respect for the trust our members place in us.

02 Personal Data We Collect

G9k only collects information that is strictly necessary to provide you with a safe and efficient service. The data we collect falls into several categories:

2.1 Information You Provide Directly

• Registration information: Full name, phone number, email address, date of birth, and account password.
• Financial information: Bank account number, account holder name, bank name, and digital wallet details for processing deposits and withdrawals.
• KYC verification documents: A copy of your identity card or passport, proof of address (utility bill or bank statement), and any other supporting documents required for the identity verification process.
• Profile information: Username, language preference, account settings, and other information you choose to share.

2.2 Information Collected Automatically

• Technical data: IP address, device type, operating system, web browser type and version, and timezone settings.
• Usage data: Pages visited, time spent on the platform, clicks and navigation patterns within the g9k platform.
• Game session data: A full record of all wagers placed, game outcomes, session durations, and complete gaming activity history.
• Transaction data: A complete record of all deposits, withdrawals, bonuses received, and financial activity in your account.
• Communication data: Records of conversations with the g9k customer support team via live chat or email.

03 How We Use Your Data

G9k uses your personal information responsibly and solely for the following purposes:

3.1 Account Management & Services

• Create and manage your member account on the g9k platform.
• Process deposits and fund withdrawals securely and accurately.
• Verify your identity during the KYC process to prevent fraud and money laundering.
• Provide effective customer support whenever you need assistance.
• Send important notifications related to your account, transactions, and security.

3.2 Security & Legal Compliance

• Detect and prevent fraudulent activity, money laundering (AML), and platform abuse.
• Comply with applicable legal and regulatory obligations, including reporting requirements to authorities where mandated.
• Investigate and resolve any disputes or complaints that arise.

3.3 Service Improvement

• Analyse usage patterns to improve the design and functionality of the g9k platform.
• Personalise your experience by displaying relevant promotions and content based on your gaming preferences.
• Conduct internal research and statistical analysis (in anonymised form) for service development purposes.

04 Data Sharing & Disclosure

G9k does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We only share data in limited and necessary situations:

4.1 Third-Party Service Providers

We work with trusted service providers such as payment processors, licensed game providers, identity verification services, and technical infrastructure providers. All these providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with g9k's instructions.

4.2 Legal Requirements

G9k may disclose your personal data to government authorities or regulatory bodies where required by Malaysian law, court order, or legitimate legal investigation. In such situations, we will endeavour to notify you in advance unless prohibited from doing so by law.

4.3 Business Transfers

If g9k is involved in any merger, acquisition, or sale of assets, member data may be transferred as part of that transaction. In such cases, you will be notified in advance and the new entity will be bound to comply with this Privacy Policy.

05 Security & Data Protection

Protecting your data is more than a slogan at g9k — it is the core of how we operate. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.

5.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All data transmitted between your device and g9k servers is encrypted using the latest encryption protocols.
• Stored data encryption: Sensitive personal data stored in the g9k database is also encrypted for additional protection.
• Layered Firewall: The g9k server infrastructure is protected by a multi-layered firewall system that monitors and blocks threats in real time.
• 24/7 Monitoring: The g9k security team continuously monitors systems to detect any suspicious activity or intrusion attempts.
• Regular security testing: g9k conducts regular penetration testing and security audits by independent third-party experts.

5.2 Internal Access Controls

Access to members' personal data within the g9k organisation is strictly limited on a need-to-know basis. All staff with access to sensitive data have undergone thorough background checks and receive regular data protection training. Every instance of member data access is automatically logged and audited.

06 Cookies & Tracking Technologies

The g9k platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Below are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the g9k platform. Please note that essential cookies cannot be disabled without impacting your ability to log in and use your account.

07 Your Rights Regarding Personal Data

Under Malaysia's PDPA and g9k's policy, you have the following rights regarding your personal data:

Your Rights	Description	How to Claim
Right to Access	Request a copy of all personal data we hold about you.	Account Settings or support email
Right to Rectification	Correct any personal data that is inaccurate or out of date.	Profile Settings in your account
Right to Erasure	Request the deletion of your personal data (subject to legal obligations).	Contact g9k Support
Right to Restriction	Request that the processing of your data be restricted under certain circumstances.	Contact g9k Support
Right to Portability	Receive your personal data in a machine-readable format.	Written request to g9k
Right to Object	Object to the processing of your data for direct marketing purposes.	Account Settings or email

All data rights requests will be processed within 14 working days upon receipt. For more complex cases, this period may be extended to up to 30 days with prior notice to you.

08 Data Retention Period

G9k retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Below are our data retention guidelines:

• Active account data: Retained for the duration your account is active and for a minimum of five years after account closure for legal compliance purposes.
• Financial transaction records: Retained for seven years in accordance with financial reporting and anti-money laundering (AML) requirements in Malaysia.
• KYC documents: Retained for a minimum of five years after the business relationship ends, as required by the Anti-Money Laundering Act 2001.
• Support communication logs: Retained for two years for reference and dispute resolution purposes.
• Cookie and analytics data: Session data is typically deleted within 90 days; aggregated analytics data (anonymised) may be retained for longer.

09 Child Data Protection

The g9k platform is intended exclusively for individuals who are of age 18 years and above. g9k does not intentionally collect any personal information from individuals under the age of 18. If we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.

If you are a parent or guardian and discover that your child has registered an account on g9k, please contact our support team immediately. We will treat this matter with the highest priority and ensure your child's privacy is fully protected.

10 Privacy Policy Amendments

G9k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to members via email or in-platform notification at least 14 days before taking effect.

The "Last Updated" date at the top of this document will always be kept current to reflect the latest version. We encourage you to review this Privacy Policy periodically. Continued use of the g9k platform after any amendment takes effect will be considered your acceptance of those changes.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how g9k handles your personal data, please contact our Data Protection Officer (DPO) team:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the g9k platform
• Response Time: Within 2 working days for privacy-related enquiries

You may also lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated and have not been satisfactorily resolved by g9k.